Terms of Service
These Terms govern maintenance, cleaning, and technical repair services delivered by Rukn Al Fan Cleaning & Technical Services in the United Arab Emirates.
1. Booking & Quotations
Initial quotations provided over phone or WhatsApp are complimentary based on client photos and job descriptions. In-person, on-site physical assessments are subject to a standard call-out assessment fee (which may be credited against your confirmed booking). Any concealed or unforeseen works (such as hidden pipe leaks or concealed electrical faults) will be quoted and approved prior to commencement.
2. Workmanship Standards & 48-Hour Reporting Policy
Our technicians are trained and equipped to deliver high-quality workmanship in compliance with UAE standards. If any completed cleaning or technical repair does not match the agreed job scope, the client must report it within 48 hours for technical review and evaluation.
3. Payment Terms
Payment is due upon completion of the service via cash or instant bank transfer. For major fitout and renovation contracts (such as complete false ceilings, extensive tiling, or full villa painting), milestone stage payments apply as outlined in the signed agreement.
4. Property Access & Community Gate Passes
Clients are requested to ensure safe access and gate pass clearance for our service vehicles in gated communities (including Emaar, Nakheel, and Damac master developments). Our staff adhere strictly to UAE occupational safety protocols.